Check the model and your Windows system type
Find the full model number on the printer or box. A letter at the end can change the supported connection or driver. On your PC, open Settings → System → About and note the Windows version and System type. Use both details when checking the manufacturer’s download page.
This is particularly important on Windows ARM computers. Microsoft suggests trying Add device in Windows when a manufacturer installer fails on an ARM PC, unless the manufacturer has specific guidance. Treat that as a troubleshooting route for a supported printer. Brother’s UK download page states that Windows ARM drivers are unavailable for the QL-1100c. MUNBYN’s RW403B Windows USB article has an ARM note that names the RW405B, so confirm RW403B support separately before relying on it with an ARM computer.
The Brother QL-1100c is a wide USB model for compatible computers using Brother DK media. It suits a packing desk where the printer stays attached to one PC. Its large DK-11247 shipping roll measures approximately 103 × 164 mm, so use the driver option for the installed roll.
A fixed USB packing station
Brother QL-1100c shipping label printer
A wide-format choice for a seller who buys postage on a supported computer and prints at the same packing desk. The automatic cutter and Brother DK media make it convenient to alternate between supported die-cut and continuous labels.
Keep in mind. It is a USB model. Choose the network-equipped QL-1110NWBc if sharing the printer or using supported wireless printing is essential. Both depend on the Brother DK media system.
- 101.6 mm maximum print width
- USB computer connection
- Automatic cutter / Brother DK
Connect and confirm the Windows 11 printer queue
- Download the driver or installer from the printer maker’s page for the exact model and Windows version. Read the steps for when to connect the cable.
- Plug the printer into power and use a USB cable that carries data. If it is difficult to see whether a hub is working, try a direct connection to the PC for setup.
- Follow the installer prompts. For a compatible network printer, complete its network setup according to the manufacturer before searching from Windows.
- Open Settings → Bluetooth & devices → Printers & scanners and look for the printer. Use Add device if required by the manufacturer’s setup and select the correct model. If Windows already shows a queue for it, verify that queue before adding another.
- Open the queue’s printing preferences or choose the printer in your PDF viewer. Confirm that the driver offers the loaded media.
If the printer maker documents a separate browser or Bluetooth app workflow, follow its instructions. For example, MUNBYN documents desktop Bluetooth for RW403B in its Chrome editor. USB driver setup and the editor’s device chooser are separate ways to send a job.
Set up the stock before printing from a marketplace
Load the labels as the printer maker describes. For a Brother QL printer, use the supported DK roll and choose its matching size. For an open-format parcel printer, measure or check the pack for the label face dimensions and choose the right media type. If the model uses a gap setting or media learning, follow that procedure when you change stock.
The paper setting should describe the label in the machine. Exact 4×6 inches is 101.6 × 152.4 mm. A 100 × 150 mm roll and a Brother DK-11247 roll each have different dimensions. If a Windows driver offers a custom size, use it only within the printer’s supported width and length and with the right sensing settings.
Print one original postage PDF
Download a shipping label and open the PDF in your usual viewer. Select the label printer in Print and check the paper size after choosing the printer. If the file includes an invoice or instructions, select only the page that needs printing. Leave pages per sheet at one.
Use the carrier’s instructions for print scale. Adobe Acrobat’s Actual size leaves the document at its original size and can clip anything outside the printable area. Fit rescales the page to the available area. If the preview shows a tiny label inside a shrunken A4 page, regenerate the carrier’s thermal version where available. For an A4 output, choose a setup that can print that layout at the required size.
Print one copy. Verify the full barcode, the address and the clear space around the barcode. If the preview looked correct but the physical print shifts from one label to the next, check the printer’s media type and calibration before adjusting any margins in the file.
Work out whether the problem is the queue, file or stock
| Symptom | Where to check | First step |
|---|---|---|
| Printer absent in Windows | Printers & scanners | Check power, data connection and model-specific driver |
| Job stuck in the queue | Open print queue | Inspect the job status and cancel unintended duplicates |
| Print dialogue asks for a filename | PDF viewer’s destination | Select the physical printer instead of a PDF output |
| Only A4 appears | Selected printer and its preferences | Verify the exact label printer queue and driver |
| Labels feed unevenly | Printer’s stock setup | Check stock loading, media type and calibration |
If a job stays pending, select the printer in Printers & scanners and choose Open print queue. Check whether the printer is offline or paused. Clear unwanted jobs before resending one page. If every application has the same problem, use Microsoft’s printer troubleshooting guidance or the manufacturer’s connection checks. If another app prints correctly, reopen the original PDF in that app and compare settings.
Keep a repeatable Windows print setup
If your driver allows it, save the media settings for the stock you use most. Keep a short note with the printer model, loaded stock and correct page setting. For example, a DK-11247 roll and a generic 4×6 fanfold stack call for different paper settings, even when both queues are used for parcels.
Always confirm the active destination and preview when switching from an A4 print job to parcel labels. A single good first print is the best checkpoint before selecting all pages in a batch.
Windows, printer and PDF instructions
Checked in November 2026.
Common questions
How do I tell whether my Windows laptop uses ARM?
Open Settings, go to System and select About. Look for System type. Confirm that the exact printer driver supports Windows on ARM before buying or installing. Brother UK lists no Windows ARM driver for the QL-1100c.
Should I install the Windows printer first or connect the USB cable first?
Use the manufacturer’s sequence for the exact model. Some installers ask you to connect when prompted. Once installed, confirm that Windows has the right queue under Bluetooth & devices, Printers & scanners.
Where is the 4×6 paper setting in Windows?
Select the label printer first and open its printing preferences or the PDF viewer’s paper settings. The names available depend on the driver. For a Brother QL-1100c, choose the matching DK roll size instead of assuming every large shipping roll is exactly 4×6.
Why does Windows ask me to save a file when I print?
Check the printer field. A PDF destination writes another file, while the label printer queue sends the job to the hardware. Change the destination and confirm its paper size before printing again.
Why did my parcel label print very small?
Open the original PDF and check its page layout. An A4 page fitted to a four-inch label shrinks everything on it. Use the marketplace or carrier’s thermal output if offered, then match the stock size and inspect the preview.