Check the booking is for DHL Express
DHL Express uses MyDHL+ for account shipments. A one-off DHL Express shipment may instead come from a retail booking, such as DHLitNow, or a DHL Express ServicePoint. Open the booking or email that actually issued your label. If your confirmation says DHL Parcel UK or DHL eCommerce UK, follow that service's own portal and drop-off instructions. Check retailer returns in the original return confirmation. DHL UK customer portals · DHL Express sending and returns
| What your DHL Express booking supplies | What to do |
|---|---|
| A4 label PDF | Use the A4 print workflow. Check the preview and keep the full barcode and address visible. |
| Label output for a dedicated printer | Match the output dimensions, printer settings and loaded media. Print one label to check the fit. |
| Label-free QR code for a courier pickup | Keep the code available to show the courier during the booked pickup. |
| QR code for Express ServicePoint printing | Check the selected location and show its QR code at the counter. |
| Separate waybill copy, receipt or customs paperwork | Read the document instructions for the shipment. Print and include the copies DHL requests. |
Get the waybill and shipping documents from MyDHL+
- In MyDHL+, go to Ship → Create a Shipment. Enter the sender and recipient details and select documents or a package as appropriate.
- Enter the packed weight and dimensions. Complete any customs fields requested for the route, then choose the service and the available pickup or drop-off method.
- Review the shipment and continue to the shipping documents. Check the waybill or tracking number shown there. Select the required documents and choose Print Selected Documents.
- For a shipment you already created, find it under Manage Shipments → All Shipments. Use the available document options for that record. Check the waybill number against the parcel before reprinting. DHL UK MyDHL+ package shipment guide · DHL UK MyDHL+ document shipment guide
If only the print failed, start with the existing booking. If the destination or customs details need changing, use the options for that shipment or contact the issuer before sending. A second booking can generate a second waybill.
Match the output to A4 paper or a dedicated printer
DHL's UK printer guide points to My Shipment Settings → Printer Settings. Its A4 paper printer option generates a PDF, with an option for two labels per page. Use a sheet printer for an A4 output. Choose the same size in print preview and make sure the whole shipping label appears inside the printable area.
If you use a dedicated label printer, set the printer type for that output and follow the printer's stock settings. DHL's UK guide recommends standard label printing unless the printer supports direct printing in MyDHL+. Check the generated dimensions before loading stock. A 4 × 6 roll only suits an output intended for that size. Keep any A4 documents separate when the shipping label goes through a dedicated printer. DHL UK MyDHL+ printer settings guide
Attach the parcel label and handle separate paperwork
The parcel needs its shipping label with the routing information and barcode visible. A receipt, waybill copy or invoice can have a different purpose. Check what MyDHL+ issued for the shipment and follow any instructions on those documents, including how to handle digital customs paperwork and which physical copies to provide. For a multi-piece shipment, match each printed label to the corresponding piece.
Put the parcel label on a flat area on the top of the box. Remove outdated shipping labels and keep tape or other paperwork clear of the current label. Where paper invoices need to travel outside the box, DHL specifies a clear self-adhesive document pouch. Place it clear of the shipping label. DHL Express UK packing and labelling guidance
Use a QR code where DHL Express offers one
For eligible UK MyDHL+ account shipments, DHL offers a label-free QR code for courier pickup or Express ServicePoint drop-off. The UK account guide specifies one piece and one QR code per shipper email address per day. For packages, it specifies Paperless Trade destinations. Use the options shown during booking. If you choose a ServicePoint, check the selected location and email address before continuing. If you choose QR pickup, show the code to the courier. Use Resend QR Code in the shipment record if the option is available. DHL UK MyDHL+ label-free guide
For a one-off shipment with no printer, DHL Express also describes a retail ServicePoint route. Use a location that offers the service shown in your booking. If you already booked a collection that calls for printed documents, check your confirmation before relying on ServicePoint printing. DHL Express ServicePoint drop-off
DHL Express sources
Common questions
Where do I print a DHL Express shipping label in MyDHL+?
Once the shipment is created, select the required shipping documents and choose Print Selected Documents. For an existing booking, find the shipment under Manage Shipments and use the document options available for it.
Is a DHL Express waybill number the same as the tracking number?
MyDHL+ also calls its tracking number the Shipment ID or Waybill number. Use it to find and match the booking. Print the shipping label or other documents the booking provides for the parcel.
Can I print a DHL Express label on an A4 printer?
MyDHL+ documents an A4 paper printer setting that generates a PDF. Open that layout in print preview, match the loaded paper and make sure the entire label and barcode fit.
Can every DHL Express shipment use a QR code?
DHL Express provides QR codes for eligible label-free routes. In the UK account workflow, DHL limits the option to single-piece shipments and applies eligibility rules to packages. Check the options shown for your booking.
Can I print a DHL Parcel UK or DHL eCommerce UK label in MyDHL+?
MyDHL+ is the DHL Express portal. For a DHL Parcel UK or DHL eCommerce UK booking, use the booking site or retailer that issued it and follow the handover instructions there.