Get the label from the Simple Delivery order
eBay uses Simple Delivery for eligible items listed by private sellers. Start on the sold order, because the delivery arrangement on that order determines what eBay gives you. In View Order Details, select Get prepaid label and follow the options shown for the carrier. If eBay offers to combine multiple items for the same buyer, review the option and confirm it only when the order details and package match.
Check that the packed parcel fits the size and weight for the supplied service. This is especially useful before walking to a locker or shop. For a collection option, follow eBay’s booking prompts before creating the label. eBay documents this order for Royal Mail and DHL collections and says the carrier can bring the label for those bookings.
Use the handover method shown for the carrier
| Simple Delivery carrier | What to look for | Handover |
|---|---|---|
| Royal Mail | Printable label and QR code | Print the label or show the code at a suitable location. Use the collection workflow if booked. |
| Evri | Printable label and QR code | Print at home or use the code at an eligible point. Use the PIN shown with your code if needed. |
| InPost | Code for drop-off | Follow the InPost email or app and the terminal instructions at an eligible Locker or shop. |
| DHL | Code for collection | Follow the collection steps in eBay. |
Keep each parcel paired with its own code. Check the list of locations from the order before leaving. Royal Mail and Evri use eligible QR codes to produce a label at drop-off. InPost’s code gives you its own handover route. Its email or app shows the backup entry code if the scanner fails. Keep the handover confirmation and check the order for tracking updates.
Buy postage through eBay when the order requires it
For an order without a prepaid Simple Delivery label where eBay offers paid postage, go to Orders and choose Print postage label beside the item. Enter the weight including packaging, choose the parcel size and service, and review the delivery details before paying. Save or print the file offered after purchase. Some services also offer a QR code for an eligible location.
Check which service issued the label. eBay points sellers to the relevant carrier or to Packlink support for problems with purchased labels. If you arrange postage outside eBay where allowed, follow the order’s instructions for adding the actual tracking information. A reference alone on an untracked service does not make it tracked.
Match the paper size to your eBay or Packlink file
For a sheet-layout PDF, use the appropriate sheet printer settings. eBay’s packaging help describes printing labels on ordinary A4 paper and taping them to the parcel. Check the print preview and leave the address and barcode clear. Compare the PDF page dimensions with the loaded paper if the label comes out too small.
For bookings handled in the separate eBay Delivery dashboard, Packlink documents a format selector. Open Ready for shipment, select the order and choose Change format. Pick the format for the printer you have, then print or download. Its UK guidance lists A4 with four labels per page and 4×6. Those steps apply to the Packlink dashboard. Check the file available in the individual order for other eBay postage flows.
For a genuine 4×6 output and compatible direct thermal roll printer, this roll is one way to keep the stock together at a regular packing station. Check the feed arrangement, full roll diameter and core fit before buying. A sheet printer needs sheets and a dedicated label system needs its supported media.
Open-format roll supply
MUNBYN 4 × 6 inch roll shipping labels
A 500-label direct thermal roll for printers that support its media and feed arrangement. A suitable roll holder keeps the supply together at a dedicated packing position.
Keep in mind. Check the holder fits the listing’s 120 mm full roll diameter and confirm the core inside diameter before buying a spindle. It is open-format media, not Brother DK or a DYMO Series 5 refill.
- 4 × 6 inch format
- 500 roll labels
- Direct thermal media
Recover a bad print from the existing order
If a label was damaged during printing, reopen the existing order and reprint that label. For separately purchased postage, eBay’s Seller Centre also lists Reprint label from the sold item and shows where to find purchased postage in My eBay and Seller Hub. Print a single clean copy. A duplicate print is another copy of the same postage for the same parcel.
If an address error appears before the Simple Delivery label is created, follow the correction offered by eBay. For a wrong town or postcode entered by the buyer, eBay advises cancelling and asking the buyer to repurchase with the correct details. If the service or parcel size is wrong, check the order’s help and cancellation options before sending. Eligibility for unused postage refunds depends on the booking and who paid.
eBay and Packlink instructions
Common questions
Do I need to buy a label for an eBay Simple Delivery order?
The eligible order already has prepaid postage through Simple Delivery. Open the order and select Get prepaid label. Who paid for the postage depends on the listing and checkout arrangement.
Can I send an eBay parcel without printing at home?
Check the carrier on your order. Royal Mail and Evri Simple Delivery orders can use a QR code at a suitable location. InPost has its own code and locker handover, and DHL Simple Delivery uses collection.
Where is the 4×6 setting for eBay postage labels?
Packlink documents Change format in the Ready for shipment view of its eBay Delivery dashboard, with 4×6 and A4 options. Check the settings and file supplied for your booking, since Simple Delivery follows a separate workflow.
Can I reprint an eBay Simple Delivery label?
eBay allows you to reprint a created label for the same parcel. The label can be used once. eBay lists a validity period of seven days from creation, and your order may require you to dispatch sooner.
Why is there a reference for my untracked eBay postage?
eBay says a reference number can appear after buying an untracked service. Check the actual service you selected before relying on tracking events or promising tracking to a buyer.