Check where the DPD booking was made
This workflow starts at DPD Online, the UK parcel booking service at send.dpd.co.uk. If a label already exists, the booking confirmation tells you where to retrieve it and which handover method it covers. Pack, weigh and measure the finished parcel before comparing services for a new booking.
| Where the booking came from | Where to get the label or code |
|---|---|
| DPD Online, printable booking | Open the DPD Label button in the booking confirmation. Follow the collection or drop-off instructions. |
| DPD Online, in-store printing drop-off | Open the confirmation and bring what it asks you to show at a location that offers label printing. |
| myDPD business shipping | Use the shipment record and printer settings in myDPD. |
| Marketplace, retailer return or parcel broker | Retrieve the document or code from the issuer and follow its service instructions. |
| Post Office Parcels Online | Use that booking confirmation and the branch instructions supplied with it. |
The separate myDPD shipping guide describes printing labels now or later and using a configured thermal or A4 printer. Those settings are specific to myDPD. In DPD Online, the confirmation email is the starting point. DPD Online FAQs · myDPD shipment printing guide
Print the DPD Online label at home or at work
- Open the confirmation email for the booking and choose DPD Label. If you have several jobs open, check the recipient, postcode and parcel reference.
- Open the label in a print preview. Choose the same sheet or label size as the supplied page, with the correct orientation. If it was laid out for A4, use an A4 sheet. Print at its intended size and check that the barcode and address fit fully within the page.
- Print one copy and inspect it. Reprint if the bars are faint or the margins are clipped. Attach the label to a flat face with the entire code visible. Remove old labels from reused packaging.
- Use the handover method in the confirmation. For a collection, have the printed and labelled parcel ready. For drop-off, check the chosen point takes that booked service. DPD Online FAQs · DPD packaging and print guidance
If your output includes instructions or more than one parcel label, check the preview page by page. Match each parcel to its own label and keep the order reference. Shrinking a full page to a narrow thermal roll can make a complete label too small to scan.
Choose in-store printing when you book the drop-off
If you cannot print, select a drop-off service that explicitly offers label printing in store. Look up the postcode in the DPD Pickup Point Finder, use the label printing filter and check opening times. A nearby locker or shop may accept certain booked parcels while offering a different set of services from the location you need. DPD Online FAQs · DPD Pickup Point Finder
Take the sealed parcel and open the confirmation at the counter. Show the code if your confirmation supplies one for label printing, or follow the exact instructions on the booking. Ask for or keep the receipt if the location provides it. At a participating Post Office branch, check that the branch handles DPD and can print labels issued through your booking route. Post Office DPD drop-off guidance
If you already booked a printer-required collection or drop-off and cannot print the file, check with DPD Online about that booking before travelling. The option you select at checkout determines what you can hand over and where.
Recover the booking before printing again
Check your inbox and junk folder for the confirmation. If you have an account, use My Orders to find the reference. DPD's FAQ verifies the reference can be retrieved there. If the email link fails or the code is missing, give that reference to DPD Online support. For a retailer return or reseller label, take the same problem back to the issuer.
If you can open the label but it prints incorrectly, first check the preview, loaded paper size and orientation. Clear any unexpected scaling, then print one test. If the label shows an error message about the shipment details, follow the instructions in the error or contact DPD Online. Reprint the existing label after resolving a print issue rather than booking another shipment. DPD Online FAQs
DPD and Post Office sources
Common questions
Where do I find the label for a DPD Online order?
Open the booking confirmation email and select DPD Label. For a missing email, check your DPD Online account's My Orders tab for the booking reference and contact DPD Online if you still need the label.
Can I send a DPD Online parcel without a printer?
Choose a drop-off service that offers in-store label printing and check the location with the label printing filter. Bring the code or instructions supplied with that booking.
Can every DPD Pickup shop, locker or Post Office branch print my label?
Check the location for the specific service before travelling. The Pickup Point Finder has a label printing filter, and Post Office lists DPD label printing at selected branches for direct DPD bookings.
Can I use a thermal printer for DPD Online?
Check the page size and layout on the label your booking supplies. Use a thermal printer only if the layout matches supported stock at its intended size. If you receive an A4 layout, start with a sheet printer.
Where do I get a DPD label issued by a retailer or marketplace?
Use the seller, marketplace, reseller or retailer that created the booking. Open its order or return instructions for the label or code and the approved handover locations.